You need a separate phone line solely for your business calls. Situate your phone in a quiet room where you will not be disturbed. Answer on the second ring when possible. If you answer on the first ring you seem too anxious and beyond two rings it seems that you do not care. Smile when you answer the phone (this will project a friendly tone in your voice) but don't be phony (no pun intended). Say "hello" and identify yourself by name or company name. Don't get cute, fancy or too long. Use the same principles for your voice mail. Use a headset to keep your hands free when talking on the phone. You can type notes pertaining to your conversation on your computer during conversation with your client.
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