See also Love Signal

Copyright 1999, 2000 (David B. Givens/Center for Nonverbal Studies)

rapport

RAPPORT

A 1997 study by the Center for Creative Leadership in Greensboro, N.C., with Manchester Partners International, says that even in this tight job market, 40 percent of management hires fail, and the key reason for the turnover (82 percent) is their inability to build good relationships with peers and subordinates. --San Diego Union-Tribune (Anonymous 1998)

The subtlety of making impressions demands self-awareness . . . . --Mark H. McCormack (What They Don't Teach You at Harvard Business School, 1984:27)

Relationship. A pleasant feeling of mutual trust, affinity, and friendship established through verbal and nonverbal means.

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