Am 1230 pm

• The new nonverbal agenda (discoveries made in the 1990-2000 "Decade of the Brain")

• Nonverbal skills primary-care physicians need to be effective healers

• Emotional aspects of the physician-patient relationship

• Using nonverbal cognition to humanize the patient

• Checklist of nonverbal skills and content areas to be mastered

• Nonverbal cues as diagnostic triggers

• Your own personal repertoire of body-language cues

• Four ways to enhance your interviewing skills while taking a history

• Three ways to break the stranger barrier in the physical exam

• How to quickly and substantially sharpen your observation skills

• The most compelling signs of deception

• How to gently probe deceptive gestures and misleading words

• Using the palm-up gesture to establish rapport

• Two signs of hidden uncertainty

• A specific pattern of eye contact to reduce threat and build rapport

• Cues that contribute to perceptions of physician competence

• Emotional benefits of aiming, flexing, and shrugging the shoulders

• How to read and respond to hand-behind-head cues

0 0

Post a comment