In the section on 'Meeting and greeting' I referred to Nicholas Boothman's book, 'How to Make Anyone Like You in 90 Seconds Or Less'. At the time of writing this is available from the usual high street or online sources. The cover blurb says, 'Learn to read body language, synchronize behaviour and make warm, meaningful connections. For all occasions, business, social and personal'. I have reservations about some of the material, but I think it's a fine introduction to non-verbal communication and techniques for promoting good rapport.
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