With the vast sums of money in the form of both chips and cash thai constantly pass through the hands of dealers and other casino employees, it is only natural thai some will be tempted to hold on to part of it. Of course, employee 'heft is a problem throughout American industry In the casino field, unique Icalures eoulribule to the problem, in niosl businesses, inventory and accounting procedures guarantee that any theft will eventually come to light and the amount quaut.fied: sometimes the cu prit can be traced back through the company's accountability procedures. By contrast, a dealer who can succeed in getting a couple of hundred-dollar chips out of the casino undetected and have them cashed by a friend knows there is no way management will ever be able to learn that the theft even occurred. The
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only way to detect a stealing dealer is to actually catch him in the act. When one is caught the casino can only guess at how much he may have stolen before he was detected.
Studies have shown that employee theft is often a response to feelings of frustration and powerlessness in one's job. if :his is the ease, then most casinos are perfect targets. Dealers have to follow very rigidly circumscribed rides in everything they do. The job provides few opportunities for initiative. Dealers themselves often describe it as "the highest paid factory job in America." Because dealers ire not unionised, they have no job security and virtually no employee rights. They are subject to all manner of pressures, harrassmcnt, and abuse from I he bosses who often blame Ihe dealer for any losses the casino suffers. For some dealers, stealing chips becomes a kind of revenge—a secret sabotage.
Casino management is only too well aware of he potential danger of dealers stealing chips. Numerous precautions and mandatory procedures in the dealers' routines are designed to prevent such stealing. If you have ever gambled in a casino, you may have noticed tha: whenever a dealer goes off duty he must clap his hands or '"dust his palms" and then turn the hands palm upward for a moment before leaving the table. This is to allow the eye in the sky and other casino supervisory personnel to chock that he is not palming any chips.
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